Occasionally you may fail a quiz or assessment because of something outside your control, such as a power failure. In a case like this you can request a retry of that assignment. You need to make this request of your Virtual Teacher, not to the IT Help Desk.
To contact your virtual teacher:
- Click "Current Courses" under the "My Space" panel on the left
- Click "Contact Teacher" on the panel with the course you want to get the retry for
- In the pop-up window compose your message
- Change the "Type" to Email
- Check the box for "Store Message as Student Communication"
- Click Send