If a password was reset and still did not work please review the following:


1. Try the reset.


Support will always reset to the default password.


The password for the student(s) you've requested have been reset. 
 
The password is formatted as MMDDYYYYfl
 
MM - 2 digit month of birth
DD - 2 digit day of birth
YYYY - 4 digit year of birth
f - First initial lower case
l - Last initial lower case


We understand this is the same password format that the school provided and you tried before reaching out.  However support runs a process to override everything stored and set it back to this format.  Even if you tried this format and it did not work, please try once more after Support has reset.



2. Check the usernmane

The student's username contains:


First initial

First 4 characters of the student's first last name

3 number digits


For instance a student:

Juan Rodriguez would be formatted jrodr001

Rebecca Jones-Thomas would be rjone001


Usernames do not contain the full last name

Usernames do not contain the second or additional last names


The 3 digits may NOT always be 001 if you are issued 009 or 032 you must use the numbers assigned



3.  Check the error message

If you enter the username and password then are prompted with 4 boxes that is the required Reset on First Login.


This means the reset DID work and it is allowing you to reset to a password of your choice

The error message that the new password did not meet the minimum complexity means your newly selected password is not strong enough or was used previously


Enter the username

The OLD password is the default MMDDYYYYfl

The NEW and CONFIRM are the password you are selecting for future use


When resetting your password it is important to keep in mind the minimum complexity you will need to use. 
* Password must not contain the user's account name or more than two consecutive characters from the user's full name.  
* Password must be eight or more characters long.  
* Password must contain characters from three of the following four categories: 
   - Uppercase characters A-Z (Latin alphabet) 
   - Lowercase characters a-z (Latin alphabet) 
   - Digits 0-9 
   - Special characters (!, $, #, %, etc.)
* Password can not be a Class Password, School Password or the Default password